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Terms and Conditions         

These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.

Introduction

This website is owned and operated by Alternate Worlds Ltd. Alternate Worlds Ltd is registered in England and Wales under company number at the following address, Alternate Worlds Ltd, 43 Primley Avenue, Birmingham, B36 8JQ. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.

Alternate Worlds Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

Forming a Contract

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Alternate Worlds Ltdwill send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Alternate Worlds Ltd sends is neither a guarantee nor an invoice.

A contract between the Customer and Alternate Worlds Ltd will come into existence when Alternate Worlds Ltd charge the Customer’s Paypal account for the purchase of the product.

Pricing

All prices on this website are in GBP Pounds.

Forbidden Planet Ltd makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and Alternate Worlds Ltd reserves the right to alter product prices and information on this website without notice.

In the event that Alternate Worlds Ltd changes the price of an item due to an error, the following Terms apply. Alternate Worlds Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Alternate Worlds Ltd shall refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that Alternate Worlds Ltd does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.

Alternate Worlds Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description.

Ownership of goods does not pass into the hands of the Customer until Alternate Worlds Ltd has received full payment.

Alternate Worlds Ltd will debit the Customer’s account once goods are ready to be shipped.

Delivery and Shipping

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. Alternate Worlds Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.

All deliveries will be made to the address that the Customer gives for delivery of the product.

Alternate Worlds Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Forbidden Planet Ltd will inform the Customer as soon as possible.

Alternate Worlds Ltd will not be liable to the Customer in the event that Alternate Worlds Ltd is prevented by circumstance from delivering product that the Customer has ordered.

The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Right to Cancel

The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Alternate Worlds Ltd in writing.

In the event that the Customer has unsealed the packaging, the Customer’s right to cancel no longer applies.

Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Forbidden Planet Ltd in its original packaging and in a resalable condition with all seals and wrappings.

Should the Customer invoke their right to cancel, the following Terms apply.

If Alternate Worlds Ltd has not yet despatched the product, Alternate Worlds Ltd will cancel the Customer’s order and no costs will be charged to the Customer’s account.

If product has been despatched, in this instance, the Customer undertakes the responsibility to return that product to Alternate Worlds Ltd. Alternate Worlds Ltd will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order.

The Customer must return the item to Forbidden Planet Ltd within 14 days of receipt to qualify for a refund. Alternate Worlds Ltd will not refund any charges for the customer to return the product.

Defective Goods

In the event that an item is defective, faulty or sent in error by Alternate Worlds Ltd, the customer should contact Alternate Worlds Ltd to arrange the return of the item.

Alternate Worlds Ltd will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.

The Customer must return the item/s to Forbidden Planet Ltd within 14 days of receipt for faulty, damaged or defective goods to qualify for a refund.

The Alternate Worlds Ltd website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Alternate Worlds Ltd. Alternate Worlds Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Alternate Worlds Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.

Other websites are not subject to the Privacy Policy of Alternate Worlds Ltd and may collect data or solicit personal information from the Customer.

Intellectual Property

All content of this website is the property of Alternate Worlds Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Alternate Worlds Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Alternate Worlds Ltd, the copyright is retained by the owners themselves.

The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.

All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Data Protection

Personal details provided by the Customer to Alternate Worlds Ltd through this website will only be used in accordance with the Privacy Policy of Alternate Worlds Ltd. The Customer should read the Privacy Policy before using this website. By providing personal details to Alternate Worlds Ltd, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Other Information

The Customer must be over 18 years of age to buy product from this website.

Alternate Worlds Ltd reserves the right to correct any errors on this website, including description and image. Forbidden Planet Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.

Alternate Worlds Ltd reserves the right to decline to supply any individual or company without explanation.

Alternate Worlds Ltd reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid payment details to attempt to order from this website. Alternate Worlds Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Alternate Worlds Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

Jurisdiction

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Alternate Worlds Ltd.

Comics Packs

Due to the nature of randomly selected sealed bags Comics Packs are not returnable or replaceable. Please Contact Us in the event of receiving damaged goods.

If a single comic from a pack arrives damaged the cost of this single issue will be refunded rather than the cost of the whole bag.

In the event of a refund for damaged or missing Grab Bags The Customer will need to contact us.

Grab Bags are randomly selected, some packs may contain mature content (18+)

When ordering multiple bags, duplicates can occur as these packs are created in advance and are subject to stock availability.

Document last reviewed: 20/08/2015

 
 
 
 
 
 
 
 
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